Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bubbleme.in (the “Site”).

The Site is owned and operated by Derma Lush Private Limited (GSTIN: 06AAMCD2780K1ZB). Throughout this Privacy Policy, the terms “we”, “us” and “our” refer to Derma Lush Private Limited and/or Bubble Me.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How Do We Use Your Personal Information?

We use the Order Information that we collect generally to:

  • Fulfill any orders placed through the Site;
  • Process your payment;
  • Arrange for shipping and delivery;
  • Provide invoices, order confirmations, and order updates;
  • Communicate with you;
  • Screen orders for potential risk, fraud, or misuse; and
  • Provide you with information, offers, or advertising relating to our products or services (when in line with the preferences you have shared).

We use the Device Information that we collect to:

  • Help us screen for potential risk and fraud;
  • Improve and optimize our Site;
  • Understand how customers browse and interact with our Site; and
  • Assess the performance of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We may use analytics tools such as Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your information here: https://policies.google.com/privacy
  • You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information:

  • to comply with applicable laws, regulations, legal process, or lawful requests from authorities;
  • to enforce our Terms & Conditions and other policies;
  • to protect our rights, property, users, or business; or
  •  in connection with fraud prevention, payment verification, logistics, technology services, customer support tools, or operational requirements.

Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://adssettings.google.com/
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal:

http://optout.aboutads.info/

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

Subject to applicable law, you may have the right to request access to the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

If you would like to exercise any of these rights, or if you would like to withdraw consent for promotional communications, please contact us using the contact details provided below.

Please note that we may continue to retain and process certain information where required for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to applicable legal, tax, accounting, fraud prevention, and operational retention requirements.

Payment Information

All online payments are managed through secure third-party payment gateway partners. We do not store or have visibility into your complete net banking credentials or full credit/debit card details on our own servers.

Cookies

We use cookies and similar technologies to help improve your browsing experience, remember user preferences, analyse website traffic, and support marketing and performance measurement.

You can choose to disable cookies through your browser settings. However, doing so may affect certain functions of the Site.

Minors

The Site is not intended for individuals under the age of 18.

Security

We follow reasonable technical, administrative, and organisational safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take commercially reasonable steps to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites, marketplaces, or platforms. We are not responsible for the privacy practices, content, or policies of such third-party websites. We encourage you to review their privacy policies before sharing any information.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices, technology, legal obligations, or for other operational, legal, or regulatory reasons.

Any changes will be posted on this page with the updated “Last updated” date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Bubble Me

In case of any privacy-related grievance, you may contact the Privacy / Grievance Officer at:


[Re: Privacy Compliance / Grievance]
Derma Lush Private Limited
SCO 20, Sector 5, MDC
Panchkula, Haryana 134114, India

Email: info@bubbleme.in

Phone: +91 82888 07455

Akshina Jindal

Email: akshina.jindal@bubbleme.in

We will acknowledge grievance-related communications within 48 hours and will endeavour to resolve them within 30 days from the date of receipt, subject to the nature of the complaint and the information or documents required for resolution.

This Privacy Policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the rules made thereunder, to the extent applicable.