Returns, Replacements & Refunds Policy

This policy applies only to orders placed directly on www.bubbleme.in. Bubble Me is owned and operated by Derma Lush Private Limited (GSTIN: 06AAMCD2780K1ZB).

Because Bubble Me products are personal care and wellness products, we do not accept general returns or exchanges once an order has been delivered. This helps protect product hygiene, safety, and quality for every customer.

1. Cancellation Before Dispatch

You may cancel your order only before it has been dispatched from our warehouse or fulfilment partner. Once the order is dispatched and enters the courier network, it cannot usually be cancelled or pulled back while in transit.

How to cancel

1. Email info@bubbleme.in with the subject line: Cancel Order - [Your Order ID].
2. Include your Order ID, registered phone number, and email address.
3. Our team will confirm whether the order is still eligible for cancellation.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method within 5-7 business days after approval. Bank or payment gateway timelines may vary. For COD orders, cancellation will close the order with no payment due.

2. Subscription / Prepaid Plan Cancellations and Refunds

This section applies to Bubble Me subscription boxes, prepaid plans, prepaid bundles, monthly delivery plans, and Build Your Own subscription boxes purchased directly from www.bubbleme.in.

• Unless a checkout page states otherwise, prepaid subscription plans are billed upfront for the selected duration and are not automatically renewed.
• You may request cancellation before the first shipment is dispatched. Once the first shipment is dispatched, the plan is considered started.
• Mid-plan cancellation for change of mind, personal preference, fragrance/texture preference, wrong product selection, or non-use is not guaranteed because prepaid plan pricing and benefits are based on the selected duration.
• If a mid-plan cancellation request is approved by us on a case-by-case basis, any refund may be calculated proportionately for unfulfilled shipments after adjusting delivered/shipped items, discounts, promotional benefits, shipping charges, payment gateway charges where applicable, and any deductions permitted by law.
• For any damaged, wrong, expired, leaking, missing, tampered, or defective item in a scheduled shipment, the same reporting window, evidence requirement, and unboxing video rules in this policy will apply to that shipment.
• If we are unable to fulfil a future scheduled shipment due to stock unavailability, product discontinuation, serviceability limitations, or operational reasons, we may offer a replacement product, reschedule the shipment, or process a proportionate refund for the unfulfilled shipment value, as applicable.
• If any subscription or recurring auto-debit plan is introduced in the future, the billing frequency, amount, renewal terms, and cancellation method will be displayed at checkout or communicated before purchase, and such plan will operate only with customer consent.

3. No General Returns or Exchanges

We do not accept returns or exchanges for change of mind, personal preference, fragrance preference, texture preference, wrong product selection by the customer, or products that have been opened, used, tampered with, altered, or stored incorrectly after delivery.

4. Replacement Eligibility

We offer a free replacement only after verification in the following cases:

• Wrong product delivered
• Expired product delivered
• Product damaged in transit
• Defective product
• Missing item(s) in the shipment
• Leakage, tampering, seal break, or packaging issue on arrival
• Verified manufacturing defect

If the approved replacement item is out of stock or replacement is not reasonably possible, we may issue a refund to the original payment method for prepaid orders, or close the order/refund process as applicable for COD orders.

5. Not Eligible for Replacement or Refund

• Change of mind or personal preference
• Dislike of fragrance, texture, feel, packaging appearance, or other subjective preference
• Product opened or used after delivery, unless a verified quality issue exists
• Damage caused by misuse, improper storage, mishandling, or failure to follow usage directions
• Wrong or incomplete shipping details provided by the customer
• Customer unavailable, unreachable, or repeated failed delivery attempts
• Order refused at delivery, except where cancellation was confirmed before dispatch
• Claim raised outside the required reporting window or without required evidence

6. Reporting Window

Any delivery, damage, leakage, wrong product, missing item, expired product, or tampered package issue must be reported within 48 hours of delivery.

To raise a request, email info@bubbleme.in with the subject line: Replacement Request - [Your Order ID]. Include:

• Order ID
• Registered phone number and email address
• Clear photos of the outer package, shipping label, and product
• Mandatory unboxing video for damaged, missing, wrong, leaking, tampered, or empty-box claims
• A short explanation of the issue

7. Mandatory Unboxing Video Policy

To help us verify genuine delivery issues quickly and fairly, an unboxing video is mandatory for claims related to damaged products, missing items, wrong products, empty box delivery, leakage, tampered packaging, seal break, or opened package concerns.

The video must be recorded before opening the package and must be shared within 24 hours of delivery. The claim email itself should still be raised within 48 hours of delivery.

A valid unboxing video must clearly show

• The sealed package before opening
• All sides of the outer box or packet
• AWB/tracking ID and shipping label clearly readable
• Order ID or order confirmation where available
• Complete opening process in one continuous, unedited recording
• All products received inside the package
• Damage, leakage, wrong product, missing item, empty box, seal issue, or tampering clearly visible
• Inner packaging condition

Claims may be rejected if

• No unboxing video is provided for claims where it is mandatory
• The package was already opened before recording
• The video is edited, paused, cut, incomplete, or unclear
• AWB/tracking ID or order details are not visible/readable
• The claim is raised after the reporting window
• The issue cannot be verified from the submitted evidence

8. How to Record the Unboxing Video

1. Start recording before cutting any tape or opening any flap.
2. Show all sides of the package and clearly show the shipping label/AWB number.
3. Open the package slowly in one continuous recording without pause or cuts.
4. Show the inner packaging, padding, bubble wrap, and all items received.
5. Show each product from the front and back. If there is damage, leakage, expiry, or wrong product, show it clearly.
6. Show your order confirmation, SMS, WhatsApp message, or order page with the Order ID if available.
7. Share the video link with your complaint at info@bubbleme.in.

9. Verification and Resolution Process

• Verification: Claims are usually reviewed within 1-2 business days after all required evidence is received.
• Outcome: If approved, a replacement will be shipped at no extra cost.
• Courier escalation: If the issue appears related to courier handling, we may raise a claim with the courier partner.
• Return pickup: In most approved cases, you may not need to send the product back. However, we reserve the right to request reverse pickup or additional evidence where required for quality or fraud checks.

10. Refunds

Refunds are granted only in limited cases, including:

• A prepaid order is cancelled before dispatch.
• A verified issue exists and replacement is not possible.
• The approved replacement item is out of stock.
• A prepaid order qualifies under the Delayed Delivery Policy.

Approved refunds are issued to the original payment method within 5-7 business days after initiation, subject to bank and payment gateway timelines. In some cases, it may take up to 10 business days to reflect.

For COD orders where a refund is applicable, we may request bank account details or UPI details for processing, subject to verification.

11. Delayed Delivery

If your order is delayed by more than 10 days beyond the estimated delivery date, please contact us with your Order ID and tracking details. For prepaid orders, after verification, you may request a replacement shipment or refund. For COD orders, we may cancel the order at no charge or help place a fresh order where serviceable.

12. Marketplace Orders

This policy applies only to orders placed directly on www.bubbleme.in. If your purchase was made on a marketplace or third-party platform, please raise the return, replacement, cancellation, or refund request on that platform.

13. Contact Us

For cancellation, replacement, or refund support, contact info@bubbleme.in or +91 82888 07455.