Last updated: 18 January 2026

This Privacy Policy explains how Derma Lush LLP (operating the brand Bubble Me) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.bubbleme.in (the “Site”), or when you contact us.

By using the Site, you agree to this Privacy Policy.

Who we are

Legal Entity: Derma Lush LLP
Registered Address: Derma Lush LLP, SCO 20, Mansa Devi Rd, near Singh Dwar, Sector 5, Panchkula, Haryana 134114
Email: contact@bubbleme.in
Phone: +91-82888-07455

What information we collect

We collect information in three ways: (a) automatically when you browse, (b) when you place an order, and (c) when you contact us.

Device & usage information (collected automatically)

When you visit the Site, we may collect:

• IP address, browser type, device identifiers, time zone
• Cookie identifiers and similar tracking signals
• Pages/products viewed, clicks, time spent, and how you interact with the Site
• Referring websites or search terms

Order & checkout information (collected from you)

When you place an order or attempt to purchase, we may collect:

• Name
• Billing and shipping address
• Email address and phone number
• Order details (products purchased, order value, order history)

Customer support information (collected from you)

If you contact us (email/WhatsApp/phone), we may collect:

• Your name and contact details
• Order ID and purchase-related information
• Information you share to help resolve your query

Payment information

All payments are processed through secure third-party payment service providers.

We do not store your full card number, CVV, or net-banking credentials on our servers.

How we use your information

We use your information to:

• Fulfil your order (confirm orders, process payments, ship products, send invoices/confirmations)
• Provide customer support (resolve queries, returns/replacements where applicable)
• Communicate with you (order updates, delivery updates, essential service messages)
• Improve the Site (analytics, performance, troubleshooting, product and content improvements)
• Marketing & promotions (only when allowed by your preferences and applicable laws)
• Prevent fraud and misuse (risk screening, security checks, misuse prevention)

How we share your information

We share personal information only when necessary to run our business and deliver services.

We may share your information with:

• Technology and customer engagement partners (for example, WhatsApp communication and customer engagement tools such as BiteSpeed)
• Payment processors to complete transactions securely
• Shipping and fulfilment partners to deliver orders
• Analytics and advertising partners (e.g., Meta and Google tools) to measure performance and show relevant ads
• Customer support partners/tools to manage queries and service

We may also disclose information if required to:

• comply with law, regulation, court order, or legal process
• protect our rights, property, and safety, or the safety of others
• investigate or prevent suspected fraud, misuse, or security issues

We do not sell your personal information.

Selling on marketplaces (Amazon / Flipkart / Nykaa / Purplle / Blinkit)

Bubble Me products may also be sold through third-party marketplaces.

If you purchase via a marketplace, your order and delivery details may be shared with us by that marketplace for fulfilment and support, and the marketplace’s privacy policy will also apply.

Cookies & tracking technologies

We use cookies and similar technologies to:

• keep the Site functioning properly
• remember preferences (where applicable)
• understand Site usage and improve experience
• measure marketing performance and ad effectiveness

You can manage cookies through your browser settings.

Please note: blocking certain cookies may affect Site functionality.

Marketing communications (WhatsApp + Email)

We may send promotional messages via WhatsApp and email (as per your preferences and applicable laws).

You can opt out anytime by:

• unsubscribing from emails (where available), or
• messaging us at contact@bubbleme.in to stop promotional communication

Even if you opt out of marketing, you may still receive transactional messages (order confirmations, delivery updates, essential service communication).

Data retention

We retain personal information only as long as necessary for:

• fulfilling orders and providing customer support
• legal, tax, and accounting requirements
• fraud prevention and dispute resolution

When data is no longer required, we delete or anonymize it unless retention is required by law.

Security

We take reasonable steps to protect your information using appropriate administrative, technical, and physical safeguards.

However, no online system is 100% secure, and you use the Site at your own risk.

Your rights and choices

You may request (subject to applicable law):

• access to your personal information
• correction of inaccurate information
• deletion/erasure (where legally permitted)
• withdrawal of consent for marketing communications

To request this, email contact@bubbleme.in with the subject line: “Privacy Request” and include the email/phone used for your order and your order ID (if applicable).

We aim to respond within a reasonable time.

Children / minors

The Site is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a minor has shared information with us, please contact us and we will take appropriate action.

International data transfers

Some of our service providers (including analytics/advertising platforms) may process or store information outside India.

Where this happens, we take reasonable steps to ensure appropriate safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons.

Updates will be posted on this page with a revised “Last updated” date.

Grievance / complaints

Grievance Officer: Akshina Jindal
Email: Akshina.jindal@bubbleme.in

For privacy-related questions or complaints, you can also contact: contact@bubbleme.in